At Fraser Tea, we’re on a mission to steep joy into every cup of organic tea you experience. Your satisfaction is our top priority!

FLAVOR PREFERENCES

We encourage you to embark on a flavor adventure. Our Sampler Boxes are the perfect way to explore our diverse blends before making a larger commitment. While we’re unable to process refunds based on personal taste preferences, we’re confident you’ll find something delightful in our sampler selections to sip, savor and enjoy!

RETURNS

We take pride in our commitment to quality and safety. As an Organic Certified Facility, we adhere to strict food safety protocols. Unfortunately, we cannot accept returns (unless refused delivery) due to these standards. Thank you for understanding!

If you encounter any order fulfillment or quality issues with your order filled by Fraser Tea, rest assured—we’ve got you covered!

We review and assess each situation as unique, and individual.

We’re committed to getting things right, but sometimes hiccups happen. Reach out to us within 30 days of delivery and here’s how we handle it:

ORDER FULFILLMENT

• If your order wasn’t filled correctly, no worries! Send us an email with your order number and detailed info. Attach photos of any issues you’ve encountered.

QUALITY

• For quality defects, we’ve got your back! Email us your order number and attach photos showing the issue. The more details, the better!

DAMAGED / LOST IN SHIPPING

If you encounter any problems with your package after it has left our facility, please reach out to us right away at the email below. Be sure to include any relevant photos and information about the issue. We’re committed to working closely with you and the carrier to resolve the matter promptly and ensure you receive your order!  Some carriers may require a signed affidavit for any damage claims to reduce fraud.

Note: Proof of Delivery and Security:

Remember that if the carrier provides proof of delivery, it becomes the receivers responsibility to ensure that the delivery location is secure. Items stolen after delivery fall under the customer’s responsibility.

UNDELIVERABLE PACKAGES / ”RETURN to SENDER”

If your package is returned to us by the carrier due to an incorrect address, refused delivery, or if it remains unclaimed, we’ll promptly get in touch with you to discuss the next steps.

Here’s how we will handle it:

• Reshipment Fee: For all returned orders related to incorrect address or unclaimed deliveries, there will be a reshipment charge.
• No Response Within 5 Business Days: If we do not receive a response regarding the return within five business days, we will proceed to cancel the order. Please note that a $5.00 restocking fee will be deducted from the refund.
• Recipient Refusal: Changed your mind? You can refuse delivery of your order (shipping box must not have been opened). Just be aware that a $5.00 restocking fee will be deducted from your refund.

 

THIRD PARTY SELLERS

To assist you with any order-related concerns, we need access to your order history. Unfortunately, we are unable to handle inquiries related to orders from third-party sellers. Thank you for your understanding!

Quality Issues: If you encounter any quality issues with our products, please don’t hesitate to reach out to our customer service team. We’ll promptly review and assess each situation as unique, and individual.

WHOLESALE AND INTERNATIONAL ORDERS

Please contact us to discuss any shipping, quality, or damage related concerns.

CONTACT

Please contact us at customerservice@frasertea.com regarding your order related concerns.  Our address is: 12772 Stark Rd, Suite #301, Livonia MI 48150.